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A Focus on the Citizen-Customer

Sandy Springs Fire Department

Sandy Springs, Georgia was established seven years ago to bring a customer service focus to government. By outsourcing routine tasks like maintenance and hospital trips, Sandy Springs Fire Rescue is able to devote its full attention to what’s important: responding to emergencies and engaging the community in preparedness and prevention activities. Over 400 birthday parties are thrown in Sandy Springs firehouses every year: youth fire education programs in disguise that go beyond the "touch a truck" experience. In addition, an active Community Emergency Response Team not only augments the staff during emergencies but also acts as a bridge to the community, reinforcing SSFR's mission to bring proactive, high-level service to the citizen-customer.

sandyspringsga.org/ssfr

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